GTC

General Terms and Conditions

§ 1 Scope, Definitions

1.1 The following General Terms and Conditions apply to all business relationships between you as a customer and us, the NEUENFELD Group owner Christian Neuenfeld (hereinafter also „NEUENFELD Group”), which via our online shop be initiated and processed. The version of our general terms and conditions that is valid at the time of the order is decisive. Deviating terms and conditions of the customer will not be recognized unless the NEUENFELD Group expressly agrees to their validity.

1.2 Our goods and services offered via the online shop are aimed exclusively at consumers as end customers. For the purposes of these General Terms and Conditions, a "Consumer" is any natural person who concludes the contract for a purpose that cannot be attributed to his commercial or independent professional activity (§ 13 BGB) and an "entrepreneur" is a natural or legal person or a legal partnership who, when concluding the contract, acts in the exercise of their commercial or independent professional activity (§ 14 para. 1 BGB).

1.3 The goods and services offered via the online shop are aimed exclusively at customers who are of legal age.

§ 2 Conclusion of contract

2.1 The goods offered in our online shop, with the exception of the selection of prepayment, do not yet represent an offer to conclude a contract, but merely an invitation to place an order.

2.2 With your order you make us an offer to conclude a sales contract. You are bound to the order for a period of one week after placing the order. With the exception of prepayment orders, the purchase contract is concluded by sending the ordered goods. The confirmation of receipt of your order (order confirmation) is not an acceptance of your offer. It only serves to inform you that this order has been received.

2.3 If you choose the prepayment method of payment, we will declare our acceptance of your contract offer by sending you the order confirmation.

2.4 The contract language is the one you chose at the time of completing the ordering process. We save the text of the contract and send you the order data and our terms and conditions by email. In addition, the contract text is not available.

§ 3 Revocation by the consumer

3.1 As a consumer, you have a right of withdrawal. The requirements and legal consequences of the right of withdrawal result from the following cancellation policy.

Revocation instructions

Right of withdrawal:

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. To exercise your right of withdrawal, you must inform us (NEUENFELD Group, owner Christian Neuenfeld, Mattstedter Weiden 1A, 99427 Weimar, Germany, phone: +49 3643 5442059, email: office@neuenfeld-group.com). a clear statement (e.g. a letter sent by post or an e-mail) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but it is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication about exercising your right of cancellation before the cancellation period has expired.

Revocation consequences:

If you cancel this contract, we will owe you all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a different method of delivery than the have chosen the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You have returned the goods to us without delay and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract

NEUENFELD Group
Mattstedter Weiden 1A
99247 Weimar
Germany

return or hand over. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of cancellation policy

§ 4 Prices, terms of payment, retention of title

4.1 Unless otherwise agreed, the prices applicable on the day the contract is concluded and contained in the online shop apply. Default occurs 14 days after invoicing.

4.2 Payments can generally be made by credit card (Verified by Visa or MasterCard Secure Code), carried out by Unzer GmbH (see § 4 paragraph 3), in the Netherlands also by iDEAL (provided by Unzer GmbH, see section 4 paragraph 5), in advance (bank transfer) or via PayPal. The NEUNFELD Group reserves the right to exclude certain payment methods in individual cases.

4.3 Payments by credit card are carried out by Unzer GmbH. Your credit card account will be debited after we have shipped the goods. The invoice text on the credit card statement is: “NEUENFELD Group”.

4.4 When paying via iDEAL, after selecting the payment method, the payment service provider Unzer GmbH will carry out the payment. Unzer GmbH collects the data required to carry out the payment and forwards it hashed to your bank's website, provided that it supports iDEAL. On your bank’s website you have to log in with your login data for online banking and then confirm the payment. If there are sufficient funds in the account, a transfer will be made immediately to the NEUENFELD Group, otherwise the transaction will be rejected. If the transaction is successful, the NEUENFELD Group will receive automated real-time confirmation from your bank that the transfer has been completed.

4.5 You are only authorized to exercise a right of retention insofar as your counterclaim is based on the same contractual relationship.

4.6 The goods remain our property until they have been paid for in full. If you are more than 10 days in arrears with your payment, we have the right to withdraw from the contract and to reclaim the goods.

§ 5 Shipping costs, delivery and service conditions

5.1 Our goods are delivered to the countries that can be selected during the ordering process.

5.2 The shipping costs may vary depending on the delivery area, the type of delivery and the nature of the order. For more information on shipping costs, see Shipping & Delivery.

5.3 We deliver the goods in accordance with; the agreements made with you. The agreement of delivery and service deadlines and dates must be in writing. Delivery and service periods and dates are non-binding unless we have previously designated them as binding in writing. Delivery in parts is permitted.

§ 6 Warranty, Liability

6.1 The statutory warranty regulations apply.

6.2 We are only liable for damages in the cases of letters a) to d) as follows:

(a) for injury to life, body and/or health as well as for damage caused intentionally or through gross negligence without limitation;

(b) for damage resulting from non-compliance with any guarantees given in writing to the extent of your financial interests as the customer, which are covered by the purpose of the guarantee and were recognizable to us when it was given;

(d) for the breach of essential contractual obligations due to slight negligence, the resulting liability for damages is limited to the extent of damage that we typically had to expect at the time the contract was concluded due to the circumstances known to us at the time. Essential contractual obligations are those fundamental obligations that were decisive for the conclusion of your contract and on whose compliance you could rely;

6.3 Otherwise, any liability for damages on our part, for whatever legal reason, is excluded.

6.4 In the cases referred to in paragraph 1 lit d), claims for damages and reimbursement of expenses become statute-barred after twelve months. The limitation period begins according to § 199 BGB.

6.5 Insofar as our liability is excluded according to these provisions, this also applies to the liability of our organs and vicarious agents, in particular employees.

§ 7 Data Protection

7.1 We will only use any personal data you provide in accordance with; collect, process and store in accordance with the provisions of German and European data protection law.

7.2 In order to process the contract concluded with you, your personal data must be used. Any use going beyond this requires your express consent. The details of the data collected and their respective use can be found in our privacy policy.

§ 8 platform for online dispute resolution, participation in the dispute resolution procedure

8.1 According to applicable law, we are obliged to inform consumers of the existence of the European online dispute resolution platform, which can be used to resolve disputes without the need for a court to be involved. The European Commission is responsible for setting up the platform. You can find the European online dispute resolution platform here: http://ec.europa.eu/odr.

8.2 We are not obliged to participate in a dispute settlement procedure before a consumer arbitration board and have therefore decided against voluntary participation.

§ 9 Provider's identity, contact

9.1 The provider of this online shop is

NEUENFELD Group
Inh. Christian Neuenfeld
Mattstedter Weiden 1A
99247 Weimar
Germany

Phone: +49 (0) 3643-55442059
Email: office@neuenfeld-group.com

VAT ID: DE 246648981

(2) Complaints can be made at the above address.

§ 10 Final Provisions

10.1 German law applies exclusively, to the exclusion of the UN Sales Convention. For you as a consumer, this choice of law only applies to the extent that it does not withdraw mandatory applicable consumer protection regulations of the state in which you as a consumer have your usual place of residence at the time of your order.

10.2 Should individual provisions of these GTC be or become ineffective, this shall not affect the validity of the remaining contractual conditions.

1. January 2023 | NEUENFELD Group